Here when you need us
Please read the following important disclaimer before using and relying on the content on our site:
(1) If you have a serious injury or severe pain then you should call 999 or 911
(2) The ATL Physio website content contains basic guides to show common causes of injury and pains to joints and other parts of the body and should be used as a guide for general information purposes only. Our guidance does not constitute medical advice or replace a consultation with your doctor, physiotherapist or other health care professional. You should not use our website: if you have an obvious medical emergency, such as a serious injury or severe pain; if you are already receiving care or treatment for a pre-existing medical condition; if you are unsure whether a particular problem applies to your symptoms; or you are under 18.
(3) Whilst the information provided on this site has been prepared by a chartered physiotherapist and we try to make sure that the website is accurate and up-to-date, we cannot promise that it will be. Moreover, we do not promise that our website will be fit or suitable for any purpose. Any reliance that you may place on the information on this website is at your own risk.
1 About our Terms
1.1 These Terms explain how you may use this website http://www.ATLPhysio.com (the Site).
1.2 You should read these Terms carefully before using the Site.
1.3 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
1.4 If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
1.5 If you have any questions about the Site, please contact us by e-mail at enquiry@ATLPhysio.co.uk.
Content means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;
Online terms and conditions means the terms and conditions [insert link to the online terms and conditions], which will apply to you ordering goods or digital content using the Site;
Site has the meaning given to it in clause 1.1;
Terms means these terms and conditions of use as updated from time to time under clause 10;
We means ATL Physio Limited, company registration number 12549604, and the registered office of which is at ATL Physio, PO Box 286, SG8 1FH, United Kingdom (and us or our shall have the same meaning); and
you means the person accessing or using the Site or its Content (and your shall have the same meaning).
1.7 [We are a member of the following association[s]: [insert details of trade and professional associations as appropriate].]
2 Using the Site
2.1 The Site is for your personal and non-commercial use only.
2.2 You agree that you are solely responsible for:
2.2.1 all costs and expenses you may incur in relation to your use of the Site; and
2.2.2 keeping your password and other account details confidential.
2.3 The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
2.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at enquiry@ATLPhysio.co.uk and/or use the website accessibility tools available at [insert link to accessibility tools].
2.5 As a condition of your use of the Site, you agree to comply with our Online terms and conditions for the supply of goods and digital content, where applicable.
2.6 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
3 Your privacy and personal information
4 Ownership, use and intellectual property rights
4.1 The Site and all intellectual property rights in it including but not limited to any Content are owned by us, our licensors or both (as applicable). Intellectual property rights means rights
such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.
4.2 Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
4.3 Trade marks: ATL Physio are our trademarks. Other trade marks and trade names may also be used on the Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.
5 Accuracy of information and availability of the Site
5.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
5.2 We may suspend or terminate operation of the Site at any time as we see fit.
5.3 You may have certain legal rights when using the Site (such as if the Online terms and conditions for the supply of goods and digital content apply to you). These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015. A summary of your key rights is set out at the beginning of the Online terms and conditions for the supply of goods and digital content.
5.4 Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute medical, technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
5.5 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
6 Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
7 Limitation on our liability
7.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
7.1.1 losses that:
(a) were not foreseeable to you and us when these Terms were formed; or
(b) that were not caused by any breach on our part;
7.1.2 business losses; and
7.1.3 losses to non-consumers.
8 Events beyond our control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
9 Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
These Terms are dated 23.11.2020. No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 11. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
11.1 We will try to resolve any disputes with you quickly and efficiently.
11.2 If you are unhappy with us please contact us as soon as possible.
11.3 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
11.4 Relevant United Kingdom law will apply to these Terms.
Terms and Conditions
Please read the following important terms and conditions before you buy any goods or digital content on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that: in relation to the purchase of goods, that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. The main exception relates to goods with a hygiene seal that has been broken. You have the right to inspect the goods like you would in a shop, but if the hygiene seal is broken, we cannot accept a return unless the item was broken or faulty; and in relation to the purchase of digital content, that you have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once you have started streaming or downloading content, provided you have been told this and have acknowledged this. The Consumer Rights Act 2015 says goods and digital content must be as described, fit for purpose and of satisfactory quality. In relation to the purchase of goods, during the expected lifespan of your product you’re entitled to the following: · up to 30 days: if your goods are faulty, you can get a refund; · up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases; · up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back. In relation to the purchase of digital content, if your digital content is faulty, you’re entitled to a repair or a replacement. If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back. If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation. This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06. The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
Important information on streaming or downloading costs and ‘bill shock’:
When you buy digital content it will stream or download automatically onto your computer or device. Please check the file size of your digital content carefully as using too much data might mean that
you exceed your data limit and you could face paying more than you were expecting.
This contract sets out:
In this contract:
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
Do you need extra help?
If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.
Who are we?
We are ATL Physio Limited, trading as ATL Physio, a company registered in England and Wales under company number: 12549604. Our registered office is at: ATL Physio, PO Box 286, SG8 1FH, United Kingdom. We are: ATL Physio, registered in the following trade register: Companies Houes under registration number: 12549604. For more details of what this means for you, click here: https://atlphysio.com/about-us. The details of this contract will not be filed with any relevant authority by us.
1.1 If you buy goods or digital content on our site you agree to be legally bound by this contract.
1.2 You may only buy goods and digital content from our site for non-business reasons.
1.3 This contract is only available in English. No other languages will apply to this contract.
1.4 When buying any goods or digital content from our site you also agree to be legally bound by:
1.4.1 our website terms and conditions of use available at https://atlphysio.com/terms-conditions and any documents referred to in them; and
1.4.2 specific terms which apply to certain goods or digital content. If you want to see these specific terms, please visit the relevant webpage for the goods or digital content.
All of the above documents form part of this contract as though set out in full here.
2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please: 2.1.1 read the acknowledgement email (see clause 4.3); or
2.1.2 contact us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3 Your privacy and personal information
4 Ordering goods or digital content from us
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order for goods or digital content by placing items in the shopping basket on our site. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us. In respect of digital content, before you place your order you must check that the hardware and software requirements of your computer or device mean that you can stream, download and access the digital content.
4.3 When you place your order at the end of the online checkout process (eg when you click on the ‘buy now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:
4.4.1 the goods or digital content is no longer unavailable;
4.4.2 we cannot authorise your payment;
4.4.3 you are not allowed to buy the goods or digital content from us;
4.4.4 we are not allowed to sell the goods or digital content to you (for example if you live outside of the UK);
4.4.5 you have ordered too many goods; or
4.4.6 there has been a mistake on the pricing or description of the goods or digital content.
4.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
4.5.1 a legally binding contract will be in place between you and us; and
4.5.2 we will dispatch the goods to you or in the case of digital content, the digital content will automatically stream or download or you will be provided with a viewing link.
4.6 If you are under the age of 18 you may not buy any goods or digital content from the site.
5 Cancellation Rights
When you buy goods from us
5.1 When you buy goods from us you have the right to cancel this contract within 14 days without giving any reason. However, you may not return anything which has a hygiene seal that has been broken unless you are returning a product because it is faulty or damaged.
5.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this contract. You may use the model cancellation form available here [insert link to model cancellation form], but it is not obligatory.
5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
When you buy digital content from us
5.5 When you place an order for digital content, you will be asked to tick a box to confirm that you consent for the streaming or downloading of the digital content to start immediately after your order has been accepted OR you place your order by clicking the ‘Buy now’ button and that you acknowledge that this means you lose your right to cancel.
5.6 This means that you do not have the right to cancel this contract once the streaming or downloading of the digital content starts and are not entitled to a refund unless the digital content is faulty.
5.7 This does not affect the rights you have if your digital content is faulty. A summary of these rights is provided at the top of this contract. See also clause 10.
6 Effects of cancellation
6.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
6.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
6.3 We will make the reimbursement without undue delay, and not later than:
6.3.1 14 days after the day we received back from you any goods supplied; or
6.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
6.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6.5 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
6.6 If you have received goods:
6.6.1 you shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
6.6.2 we will bear the cost of returning the goods; and
6.6.3 you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
7.2 The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 4.5).
7.3 If something happens which:
7.3.1 is outside of our control; and
7.3.2 affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
7.4 Delivery of the goods will take place when we deliver them to the address that you gave to us.
7.5 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
7.5.1 let you know;
7.5.2 cancel your order; and
7.5.3 give you a refund.
7.6 If nobody is available to take delivery, please contact us using the contact details at the top of the page.
7.7 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
7.8 We do not make deliveries to any addresses outside of the UK.
7.9 We may deliver your goods in instalments.
8.3 Your credit card or debit card will only be charged when the goods are dispatched or when you start streaming or downloading the digital content.
8.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
8.4.1 Verified by Visa
8.4.3 American Express SafeKey
8.5 If your payment is not received by us and you have already received the goods, you:
8.5.1 must pay for such goods within 14 days; or
8.5.2 must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
8.6 If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
8.7 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.
8.8 The price of the goods and digital content:
8.8.1 is in pounds sterling (£)(GBP);
8.8.2 includes VAT at the applicable rate; and
8.8.3 does not include the cost of delivering the goods
9 Nature of the goods and digital content
9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that the goods and digital content:
9.1.1 are of satisfactory quality;
9.1.2 are fit for purpose; and
9.1.3 match the description, and in relation to goods that they match the sample or model.
9.2 We must provide you with goods and digital content that comply with your legal rights.
9.3 The packaging of the goods may be different from that shown on the site.
9.4 While we try to make sure that:
9.4.1 all weights, sizes and measurements set out on the site are as accurate as possible.
9.4.2 the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
9.5 Any goods sold at discount prices will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
9.6 If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
9.6.1 we will let you know if we intend to do this but this may not always be possible; and
9.6.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
9.7 When we supply digital content:
9.7.1 we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;
9.7.2 we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our website; and
9.7.3 there may be minor errors or bugs in it.
10 Faulty goods or digital content
10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
10.1.1 contact us using the contact details at the top of this page; or
10.1.2 visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
10.3 Please contact us using the contact details at the top of this page, if you want:
10.3.1 us to repair the goods or digital content;
10.3.2 us to replace the goods or digital content;
10.3.3 a price reduction; or
10.3.4 to reject the goods or digital content and get a refund.
10.4 To avoid faults in digital content which is downloaded happening, you must:
10.4.1 install any fixes, updates, upgrades, new releases and new versions as soon as reasonably possible after we tell you that they are available to be downloaded; and
10.4.2 use it only on the recommended third party software and equipment set out in the guide to its use or on our website.
11 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
12 Limit on our responsibility to you
12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
12.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed;
(b) that were not caused by any breach on our part;
12.1.2 business losses; and
12.1.3 losses to non-consumers.
13.1 We will try to resolve any disputes with you quickly and efficiently.
13.2 If you are unhappy with:
13.2.1 the goods or digital content;
13.2.2 our service to you; or
13.2.3 any other matter,
please contact us as soon as possible.
13.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
13.3.1 let you know that we cannot settle the dispute with you; and
13.3.2 give you certain information required by law about our alternative dispute resolution provider . You may also use the online dispute resolution (ODR) platform to resolve the dispute with us.
13.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
13.5 The laws of England and Wales will apply to this contract.
14 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.
15 Permission to use the digital content
15.1 When you buy the digital content and it is downloaded, streamed or a viewing link sent to you (see clause 4.5.2), you will not own it. Instead we give you permission to use it (also known as a ‘licence’) for the purpose of you using and enjoying it according to this contract.
15.2 The digital content:
15.2.1 is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
15.2.2 is non-exclusive to you. We may supply the same or similar digital content to other users;
15.2.3 may not be:
(a) changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);
(b) combined or merged with, or used in, any other computer program;
(c) distributed or sold by you to any third party;
15.2.4 includes a guide on how to use it. Please read this carefully. This guide is set out [insert details on how this guide can be accessed];
15.2.5 does not include:
(c) new releases;
(d) new versions; and
15.2.6 contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings. 15.3 Except where you have permission to use the digital content under this clause 15, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.
16 Streaming and Downloading the Digital Content
16.1 Once you have placed your order and the Confirmation Email has been sent to you (see clause 4), the digital content will be available to stream download automatically.
16.2 If something happens which:
16.2.1 is outside of our control; and
16.2.2 affects you being able to stream the digital content,
we will let you have a revised time for when you can expect to be able to stream or download the digital content.
16.3 If your computer or device blocks the streaming or downloading of the digital content or the streaming or downloading does not start, you may still have the right to cancel the contract. If this happens, please contact us using the contact details at the top of this page.