Here when you need us
This website is operated by ATL Physio Limited trading as ATL Physio. We are private limited company registered in England and Wales. For more information see https://atlphysio.com/about-us
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Throughout our website we may link to other websites owned and operated by certain trusted third parties, to make additional products and services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
We collect personal information about you when you access our website, register with us, contact us, send us feedback or purchase products or services via our website.
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
The personal information we collect about you depends on the particular activities carried out through our website. This information includes:
We use this personal information to:
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
|When information is collected||What information we ask for||How and why we use your information|
|When you register with us||Contact details: your name and email address||We ask for this:
— to create and manage your account with us
— to communicate with you about your account
— to promote products and affiliate links to you
We rely on your custom as the lawful basis for collecting and using your personal information.
Our legitimate interests are to send your products and to continue to promote products to you.
We will keep this information until:
— you close your account with us or unsubscribe from our email list
— we close your account
We routinely share your name and email with Aweber, our third party email marketing software supplier: https://aweber.com
This data sharing enables us to send automated email marketing promotions to you.
Some of those third party recipients may be based outside the United Kingdom and European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the UK and EEA’.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
We require you to provide your name, email and delivery address to enable us to send purchased goods and marketing emails. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
We will not transfer your personal data outside of the United Kingdom or the EEA.
We would like to send you information about our products and services, special offers and third party goods and services, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you subscribe to our email lists or complete our online order form for the first time.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
—contacting us at enquiry@ATLPhysio.co.uk
—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
It may take up to 7 days for this to take place.
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please send an email to enquiry@ATLPhysio.co.uk.